Bristol-Myers Squibb, Westinghouse and Shell on the top practices and surprises from the 2010 Running Training Like a Business Update

Jim Ice joined Westinghouse as Director, Talent Management, in 2008. In this role Jim is responsible for the design and execution of organizational and talent management strategies to support business outcomes. These include: global organizational re-design, talent acquisition processes, executive/management development; performance management, and the design and implementation of Westinghouse University.

Jim has extensive experience in assisting companies across the globe to build and leverage the employee talent base to reach their business objectives, including:

• As Director, Organizational Development for Respironics (a leading medical device company) he served as the architect for their award winning Leadership development program and his work on business strategy and culture change is documented in the Best Practice issue of the Organizational Development Journal.
• As Vice President of Professional Services for SuccessFactors (an HR consulting/software company) he and his team consulted to over 200 leading companies helping them align employee performance with business objectives and implement best practices in employee involvement/development programs.
• Jim has also held several Human Resource and world-wide process implementation leadership roles for the Aluminum Company of America (Alcoa), Harmarville Rehabilitation Center and Allegheny Power Service Corporation.

Jim holds a Bachelors degree in psychology from West Virginia University, a Masters degree in organizational relations from Purdue University, and is completing his Ed.D. in education at the University of Pittsburgh.

Barbara A. Keen, Ph.D. is the CLO/ Head of Global Learning and Development at Bristol-Myers Squibb Company where she is responsible for leadership and governance of their federated learning function. In this role, she oversees numerous strategic learning programs including Executive Leadership Development, Manager Key Transitions, Lean Sigma Training, Marketing, Sales, R&D, Manufacturing, and Corporate Functional learning programs. Barbara joined BMS in 1995 and has held positions in Organization Development, Talent Management, Leadership Development, and Human Resources.

Barbara and her learning team have received 2009 and 2010 CLO Learning In Practice Awards for Learning Leadership, Business Impact, and Learning Team. In 2009, with her Leadership & Management Development team, she was awarded the Blessing White Leadership & Culture Award and was also appointed to the Corporate University Exchange Social Learning Executive Committee. She has presented at numerous conferences on a variety of human resources topics including most recently at the Human Capital Institute Learning & Development Forum, the Executive Networks CLO Forum, the Corporate University Exchange Global Leadership Congress, and the Society for Human Resources Development, Philadelphia Chapter.

Prior to joining BMS, Barbara was on the faculties of Niagara University, University at Buffalo, and the State College at Buffalo as well as serving as clinical director for VA Medical Centers in East Orange, NJ and Buffalo, NY. She is a graduate of the doctoral program in Counseling Psychology at the State University of New York at Buffalo and holds an Advanced Certificate in Organizational Development & Human Resource Management from Columbia University.

Willem Manders started his career in Shell in consulting and project management which gave him a good business understanding and business skills. After that he worked for 5 years as a strategic innovation manager in Shell's GameChanger program, identifying, seed funding and developing future step-out business opportunities. This really got him interested in building (future) organization capabilities. That’s why he decided about two years ago to join the learning organization in Shell.

Willem currently is Manager Learning Strategy and Innovation for Shell, responsible for defining the learning strategy for Shell on the journey to top quartile performance in learning. This includes benchmarking, identifying key business challenges and learning priorities through an annual learning review process as well as the framing of the key global improvement projects in the learning area. Willem is also responsible for continuously exploring and stretching the boundaries of learning through defining and managing an innovation program.

Alan is Chairman of the Board for Corporate University Xchange, the world's leading corporate university research and advisory company. While serving as a thought leader in the learning industry, Alan founded and served as CEO for two successful global learning companies. Over the past 20 years, he has won many learning industry awards and has spoken at conferences around the world on workforce development strategies.

Prior to joining CorpU, Alan was Chairman and CEO of KnowledgePlanet, a company he founded that helped launch the eLearning revolution delivering over 6 million courses annually in over 150 countries.

Alan holds a master's degree from The Wharton School and The Graduate School of Education from the University Of Pennsylvania. He serves on the board of trustees for several United States based Universities.

Edward Trolley is Vice President of Managed Training Services for NIIT. He is widely recognized for having started the training outsourcing industry when he orchestrated the first comprehensive training outsourcing deal between DuPont and The Forum Corporation in 1993. After joining The Forum Corporation, he continued to advance this outsourcing concept with leading companies such as The Moore Corporation, NCR, Texas Instruments, KPMG Canada, SmithKline Beecham, Irving Oil and other organizations around the globe. He has orchestrated more comprehensive training outsourcing relationships than anyone on the planet.

Prior to entering the training outsourcing provider space, Mr. Trolley spent 26 years with DuPont where he held a variety of progressive leadership positions in three of DuPont’s strategic business units and two of its functional organizations. In his last role, he was head of DuPont’s Training and Education where he oversaw and guided the training and education for the 110,000-person multi-national corporation.

Mr. Trolley received his B.S. in Management Science from the Case Institute of Technology in Cleveland, OH. In 1994, he received the Excellence in Sales and Marketing Award from the Sales and Marketing Executives of Philadelphia. In 1996, Mr. Trolley was selected as one of 60 civilians by the Secretary of Defense to participate in the Joint Civilian Orientation Conference. In 2002, Mr. Trolley was named as one of the “100 Superstars of HR Outsourcing” by HRO Today magazine and in 2007, he was recognized as one of the industry’s top 20 most influential people in training by TrainingIndustry.com.

Mr. Trolley is co-author of the book, Running Training Like A Business: Delivering Unmistakable Value, published by Berrett-Koehler. He is also a contributing author to two ASTD published books, Building Learning Capability Through Outsourcing and Lies About Learning. He is a highly requested presenter at industry conferences and has spoken at major events such as ASTD, TechLearn, The World Outsourcing Summit and the HRO World Outsourcing Conference. His concepts and ideas have been included in hundreds of business publications around the globe.