How MillerCoors Saved Thousands by Rolling Out Software Using Social Learning
When: Thursday, October 8th, 2009 : 11:00AM - 12:00PM EST
When MillerCoors decided it was time to replace a legacy software application used to track sales volume among distributors, a three person learning design team in MillerCoors University was faced with reaching and teaching more than 1,200 members of the sales group on the chosen replacement application as quickly as possible. The team knew that teaching new software in a classroom is often expensive and yields less than desirable results, particularly with software training. They also knew the range of ages in the sales force meant they would need to address a variety of learning styles as some would want face-to-face time with an instructor, others would want a user name and password and time to figure it out on their own, and others would need a mix of support and independence.
Carrie Urban, Learning Solutions Designer; Jay Anders, Manager of Learning Governance & Systems; and Chris Nilles, Learning Solutions Designer, decided to try something radically new at MillerCoors by initiating a social learning platform to a company that had traditionally used eLearning as a prerequisite for classroom training.
This is their story.
The slides presented at this meeting as well as a video recording of the presentation itself are now available for members. Please see the links below.
Presentation Slides 
(Adobe PDF Format)
Video Recording (requires Adobe Flash Player)
Related Documents:
Case Study Overview (Adobe PDF Format)
Case Study (Adobe PDF Format)
Presenters:
Chris is a Learning Solutions Designer for MillerCoors University. Since 2004, he has also worked for San Diego State University and Austin Energy in learning and development roles. In his current role, Chris’ main duties revolve around MillerCoors University’s internal web presence, the development of collaborative learning solutions, e-learning development, internal consulting and co-managing MillerCoors learning management system. Chris lives in Wauwatosa, Wisconsin with his wife and son. When not working, Chris likes to compete in triathlons and other endurance athlete events.
Carrie is currently a Learning Solution Designer for MillerCoors. She has been with the company for eight years in the learning organization. Carrie works on the MillerCoors University learning design team and is involved in their web presence, collaborative web solutions, e-Learning development, and supports management of their learning systems.
Jay is currently the Manager of Learning Governance & Systems for MillerCoors. MillerCoors is a joint venture between Molson Coors, headquartered in Canada, and SABMiller, headquartered in England. In his current role, Jay and his team develop training, provide web design services to the organization, and manage the systems that support the organization's newly created corporate university, MillerCoors University. As MillerCoors continues to evolve as a learning organization, Jay and his team are actively pursuing non-traditional learning solutions that can meet hte needs of a multi-generational workforce that is spread out across the country.