Performance Management: Driving Results at Farmers Insurance
When: Thursday, March 22nd, 2007
Most companies have to deal with employees that are distributed, sometimes throughout the world. Farmers Insurance has another issue. The company depends on 22,000 independent contractors to meet its business goals. These contractors define the time, place and manner they do their work, making it even harder to affect changes in behavior. But the Farmers L&D organization found a way to leverage that performance management process to coach contractors to a different level of performance, and deliver business results.
- The process that Farmers uses for performance management
- How Farmers reaches their contractor network to participate in their performance process
- How they use the process' results to coach to a different level of performance
- What that different level of performance means to the company
Presenters:
Jim is the Director of Sales Training and Development for Farmers. He has over 17 years of experience with the Farmers Insurance Group of companies including leadership positions in Personal Lines Underwriting, Marketing, and Field Management. In his current position Jim’s responsibilities include the development of all training for over 22,000 independent contractor agents, agency staff and district managers. He is a graduate of the University of Puget Sound.
Annette is Vice President, Marketing Operations, Farmers Insurance. She is responsible for the marketing operations for Farmers which includes responsibility for the training and development for the 22,000 Farmers agents, district managers, and their staff. Since assuming this role Annette has successfully reengineered the entire training program for Farmers and, in 2004, launched the University of Farmers, a first for the organization. Since its launch, Annette and her team have trained over 3000 agents and district managers in an ILT environment and over 3000 web-based courses are completed weekly. Most importantly, the University of Farmers is recognized both within Farmers and the industry for its ability to drive organizational results.