Learn by doing – and by making mistakes – without being judged or rated. That’s what V-Coach (short for Virtual Coach), is all about. It allows Farmers Insurance claims representatives to practice their claims investigation skills in a no-consequences virtual environment where they can tackle claims scenarios and create a new learning experience with each log-on. V-Coach, the University’s first high-tech interactive practice tool, was rolled out to the Property line of business in 2007 and will soon launch in other lines. This short webinar will introduce you to V-Coach from the perspective of our user – the Farmers claims rep. By walking through the various functions and capabilities of the tool from a user perspective, we can demonstrate how V-Coach combines real-world job situations, performance measurement and interactive learning that is both challenging and engaging.

Victoria Quaresimo is a curriculum development specialist at the University of Farmers, Claims, in CA, where she contributes to the full spectrum of training products from instructor-lead to web-based to simulation.

Victoria has 9+ years of experience in the e-learning and training industries and has lead projects in a variety of roles from project manager to instructional designer. Her most recent experience includes working at Via Training in Portland, OR where Hewlett-Packard was the main client, and at J.D. Power Associates in CA servicing a range of automotive and financial clientele.