UPS – E-learning
Lina Hardenburg, Manager of Learning and Development

Large organizations have a strong demand for effective ways to learn, and UPS is no exception. As a company, UPS needed to be very conscious of trying to manage non-operational expenses and - due to the presence of heavy competition in this area - it was necessary to improve through learning and development. With roughly 365,000 people worldwide, there was a challenge in helping a large workforce to understand that e-learning was the future. There was also a need for a robust, broad offering to be delivered on demand to a large group. E-learning filled this need by being convenient, timely and effective for the type of learning that needed to occur.

UPS utilized e-learning for the skills that were easily learned and didn’t require a classroom environment. In fact, with the introduction of effective e-learning, people were no longer permitted to go to classes to learn Microsoft desktop products and other skills that can be effectively taught remotely.

UPS has found that e-learning allows the company to do things that they never could have accomplished in an instructor-led mode. This example illustrates some of the advantages in the case of data protection training:

With the e-learning program, UPS was able to see who had completed the training and proactively manage those that had not. An e-learning strategy was used to deliver this course because the subject matter was required and was very well suited for e-learning deployment.