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Programs and Content

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Inquiry Response

pdf Employee Onboarding

Published: January 28, 2010
Abstract: A well-crafted onboarding experience is essential to convince new employees that they’ve made the right decision, and start them off engaged and with a positive outlook. While the details of the experience may differ, the essential elements of senior leader involvement, peer and mentor programs, and emphasis on the company’s vision, values and business strategy rather than tactical details should be the same everywhere. This paper describes those practices along with others that learning professionals can weave into their own successful onboarding programs.
Research Report

pdf Guide to Translating and Localizing Learning Program Content

Published: January 18, 2010
Abstract: As the global workforce becomes more transient with greater numbers of people emigrating to regions where their skills are valued, the challenge of translating learning content becomes one that confronts companies of every size doing business just about anywhere. This strategy guide lays out key ideas for estimating the scope of translation projects, selecting partners, assembling review teams and taking important steps that can minimize the cost and time to complete translation projects.
Inquiry Response

pdf SCORM Requirements

Published: January 30, 2008
Abstract: This document describes the basics for companes to undesratd SCORM requrements and how the requirements affect e-learig design.
Research

pdf Leadership 2012: Research Report

Published: October 15, 2007
Abstract: The Leadership 2012 study, focusing on trends and best practices for developing leadership talent. The study included 80 Global 2000 organizations, phone interviews and a ...
Summary Report

pdf Leadership 2012: Executive Summary

Published: October 15, 2007
Abstract:

This is the executive summary of the Leadership 2012 study report. See the full report.

The Leadership 2012 study, focusing on trends and best ...

Case Study

pdf P&G Case Study: Targeting the Middle Level

Published: April 5, 2007
Abstract: When P&G’s research organization wanted to foster a new spirit of cooperation and innovation, one of their most important tools was the new Research and ...
Webinar

ppt On-Boarding at Sanford Health: It's All About Relationships

Published: February 15, 2007
Abstract:

Onboarding is a critical issue for all businesses, but is particularly critical for health care organizations, many of which face severe shortages of qualified staff. ...

Article

pdf Maximize Efficiency of L&D Resources With New Capacity Planning Tool

Published: May 24, 2006
Abstract: Using the Capacity Planner
Webinar

ppt Applying Process Improvement to the Art of Sales at Air Products

Published: February 16, 2006
Abstract: Analyzed the sales process and began to align L&D needs to sales process steps
Inquiry  Brief

pdf Inquiry Brief 02-14-06

Published: February 14, 2006
Abstract: Cascading Coaching and Facility Design
Tool

zip Capacity Planning Tool

Published: February 1, 2006
Abstract: Capacity planning can tell L&D leaders what projects can be done in a given timeframe, when they can be finished, and what resources are needed ...
Inquiry  Brief

pdf Inquiry Brief 01-18-06

Published: January 18, 2006
Abstract: Culture Change & Course Development
Research Report

pdf Portfolio Management: A Tool for Corporate Universities

Published: December 31, 2005
Abstract: Portfolio Management is a fundamental tool for aligning learning projects to business goals.
Tool

doc Curriculum Management Process

Published: December 1, 2005
Abstract: This document describes a standard process for designing, rationalizing, and managing the programs and services for executive development, management development, and the other “functional” curriculum ...
Tool

zip Portfolio Management Tool

Published: December 1, 2005
Abstract: Process to choose and track learning investments.
Inquiry  Brief

pdf Inquiry Brief 10-21-05

Published: October 21, 2005
Abstract: Executive Coaches; Sales Training
Inquiry Brief

pdf Inquiry Brief 09-21-05

Published: September 21, 2005
Abstract: Ethics; SMEs in the Classroom
Inquiry Response

doc Teaching Ethics

Published: September 13, 2005
Abstract: Ethical constructs, corporate examples, references
Inquiry Response

doc Executive Development Case Studies

Published: September 7, 2005
Abstract: A large healthcare provider and a high-tech manufacturing firm
Inquiry Brief

pdf Inquiry Brief 08-31-05

Published: August 31, 2005
Abstract: CLO Vision; Finance for Non-Financial Managers
Inquiry Brief

pdf Inquiry Brief 07-29-05

Published: July 29, 2005
Abstract: Leadership "Scorecards"; Sharing Learning with Partners and Customers
Inquiry Response

doc Courseware Development Decisions

Published: July 19, 2005
Abstract: Examples of tools and performance consulting for deciding what to teach
Inquiry Brief

pdf Inquiry Brief 07-15-05

Published: July 15, 2005
Abstract: Global Learning in a Second Language; Retail Learning
Inquiry Response

doc Leadership Development at GE

Published: June 9, 2005
Abstract: The elements of GE's success
Inquiry Brief

pdf Inquiry Brief 05-20-05

Published: May 20, 2005
Abstract: Call Center Training and Governing Board Models
Inquiry Response

doc Executive Development Examples

Published: May 9, 2005
Abstract: Examples of Executive Development programs
Inquiry Response

doc Customer Response Center Management

Published: January 26, 2005
Abstract: Information and resource list
Inquiry Response

doc Mentoring

Published: January 20, 2005
Abstract: Resource list for non-traditional mentoring programs
Project Plan

doc Sourcing and Vendor Management

Published: January 4, 2005
Abstract: This is a guide for the vendor procurement and management process. This guidebook does not provide complex guidelines for managing multiple vendors on projects or ...
Inquiry Response

doc Teaching Coaching in a Retail Environment

Published: December 20, 2004
Abstract: Coaching resources for retail environments
Tool

doc Decision-Tool to Measure Suitability for Blended Learning

Published: October 15, 2004
Abstract: This tool allows users to evaluate numerous aspects of a learning program in order to measure the content's suitability for a blended learning approach.
Research Report

pdf Creating_Smarter_Customers

Published: April 7, 2001
Abstract: This paper describes trends and case studies in delivering customer education programs.