Performance Management: Driving Results at Farmers Insurance
Topics: Strategy Integration
Tags: coaching, farmers, insurance, measurement, performance management
Overview
Most companies have to deal with employees that are distributed, sometimes throughout the world. Farmers Insurance has another issue. The company depends on 22,000 independent contractors to meet its business goals. These contractors define the time, place and manner they do their work, making it even harder to affect changes in behavior. But the Farmers L&D organization found a way to leverage that performance management process to coach contractors to a different level of performance, and deliver business results,
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