P&G Case Study: P&G Improves Coaching — By Listening
Topics: Leadership, Program Design & Delivery
Overview
The managers in Research & Development (R&D) at Procter & Gamble (P&G) are highly trained professionals. They are selected from the nation’s best engineering and science programs. Like physicians (see box, Doctors and Problem Solving), they too are excellent problem solvers. And like doctors, they work under heavy time pressures and deadlines which often leads to not listening enough to their direct reports, customers and colleagues. This article will describe one technique —the small discussion group —as an intervention to address this issue. The intervention was delivered through one of the R&D University programs.
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