Measuring the Value of Learning - Staples
Topics: Business Outcomes
Tags: align, alignment, measure, measurement, metric, metrics
Overview
This webinar presented the Staples Learning & Development impact metrics. They measure when the learning is aligned with a business goal and will make a difference in driving performance. The measurements tie directly to company objectives and performance improvement efforts focus on critical business priorities, such as driving profitable growth, delivering industry leading service, differentiating their brand, demonstrating market leadership, and demonstrating their strong corporate values. As a result, their measurement focuses heavily on impacting sales and/or expenses, impacting the customer's experience, and impacting associate development and retention.
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