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Case Study
The Boeing Company Case Study: Measuring Improvements in Online Learning 
In 2011, The Boeing Company invested over eight million hours in training its 170,000 employees, with an increasing percentage of classes being delivered online. In fact, online classes now account for over 40% of courses offered at Boeing. The challenge faced by the Learning, Training and Development (LTD) organization was the development of an evidence-based design methodology for creating effective online learning experiences based on learning science principles and standardized development processes. The approach involved analyzing, experimenting, and evaluating existing online courses to understand how to improve them.
A team was formed consisting of training professionals from the Boeing ... Read More »
Commentary
Things That Worked for P&G’s R&D University: Selecting What to Teach
Corporate Universities are a proven way to provide education and training within organizations. The Research and Development (R&D) organization within P&G created its corporate university, R&D University (RDU), in 2003. Over time, RDU has developed into a dynamic contributor to the business of the R&D organization and within a just a few years was considered to be a fundamental part of the R&D culture. Edward Klein, Emeritus Professor of Psychology and Psychiatry at the University of Cincinnati and a faculty member of the Cincinnati Psychoanalytic Institute, and Lisa Owens, Dean of Learning Sciences at Procter ... Read More »
Research Brief
Analyst Inquiry: Thinking Through a Localization Strategy on Required Courses
Cultural differences manifest themselves in a variety of ways — communication, negotiation, decision-making, teaching and learning, among others. Multinational companies have been addressing these differences through localizing content, which is to say finding ways to approximate the concept in local terms. Over the past few years, localization has felt the burden of great recession budget cuts. As organizations emerge from these tight budgets, many of the plans that had been tabled now require a fresh look and a business case to justify action.
In a recent analyst inquiry, a global energy organization asked about best practices with respect to how different ... Read More »
Research Brief
The Business Case for Creating a Corporate University
This paper sets forth the business case for creating a corporate university, based on the premise that corporate universities are the current best practice for systematically building human capital – a key capability for adaptive, innovative, knowledge-based organizations. The term “corporate university” is most prevalent in the United States, Western Europe and Japan, but whether it is called an academy, institute, or center for excellence, the feature that distinguishes it remains the same: the alignment of key learning programs so they actively support the strategic interests of the business.
Corporate universities offer a curriculum designed to support major change initiatives, serve to align staff development with business goals and improve the ROI associated with training investments. Corporate universities help create the conditions for strategic agility and innovation in a knowledge economy. Successful corporate universities have executive support and oversight to assure corporate goals and training align; appropriate technologies to assure and measure transfer and retention of knowledge and skills; and a well documented organizational plan for execution. Companies with efficient and effective corporate universities show measurable improvements to the bottom line in shareholder return, productivity, and customer satisfaction. Read More »
Research Brief
Have You Thought about Your Mobile Learning Strategy? Considerations for Using Tablets for Learning
Updated, Mon Aug 15.
A common question we hear from learning organizations is whether or not they should pursue the use of tablets in their mobile learning strategy. The amount of change in the tablet market has been a moving target, making plans and strategy difficult, to say the least. For those who need to gain understanding about tablets as a mobile learning strategy, there are certain things to consider before diving in. Below are some questions and answers that might help you make a decision regarding the use of tablets for learning.
What are the Benefits of Using Tablets ... Read More »
Research Brief
Supervisors Make a Difference in the Learning-Profit Chain
In a classic Harvard Business Review article "Putting the Service-Profit Chain to Work," Professors Heskett, Jones, Loveman, Sasser and Schlesinger discovered a linked chain of effects that can be leveraged to improve service-based companies. The links in the chain are as follows:
employee satisfaction jumps when you provide employees with the skills and power to serve customers (enhancing internal service quality);
employee satisfaction drives employee loyalty, which in turn raises employee productivity; and
higher productivity means greater external service value for customers, resulting in customer satisfaction and loyalty.
Analysts at CorpU have discovered that this same concept can be extended ... Read More »
Research Brief
Transcription, Captioning, and Localization: Tools and Partners to Consider for Video
As more companies look to unleash video initiatives across the workforce, the challenges faced include getting a good transcription of the text that was spoken during the video, associating the transcription with the video frames so that someone could read along, and translating these transcripts to the local languages needed. Here were the four questions asked in the past two months that we're gathering into a short synopsis of what's out there and what's changed since CorpU last covered accessibility and localization in learning programs:
Are there any online services that provide machine transcriptions of video files ... Read More »
Research Brief
Allocating Learning Budgets for Future Capability
According to data from the Corporate University Xchange (CorpU) 10th Annual Learning Innovation and Excellence Benchmarking Study, the majority of all learning organization respondents (55%) allocate at least part of their learning budgets based on the most important company objectives. What's more, 85% of the learning organization respondents identified as Experts allocate at least part of their budgets based on company objectives. Aligning learning budgets with current business needs is an important, if not a critical, element for learning organizations to be seen as strategic. However, the allocation of funds to long-term capability planning initiatives, while not an uncommon ... Read More »
Commentary
Reflecting on the First Year of the Leaders as Teachers Institute
It is hard to believe that a year has come and gone since the Corporate University Xchange Leaders as Teachers Institute (LaTI) was launched in March of 2010 (see video clip below). The LaTI — a highly motivated group of Chief Learning Officers and Leadership Development Directors — is led by Dr. Ed Betof, Senior Fellow and Academic Director at the University of Pennsylvania and author of Leaders as Teachers: Unlock the Teaching Potential of Your Company's Best and Brightest. The group gathers virtually every month to discuss the Leaders as Teachers approach, share strategies that are being implemented, relay the ... Watch Video »
Research Brief
Addressing Gender Issues in Online Social Collaboration
Recently, in the New York Times Opinion Pages, Susan C. Herring — professor of information science and linguistics at Indiana University and co-author of The Multilingual Internet: Language, Culture, and Communication Online — wrote a brief article about the gender differences seen in online social collaboration: Where are the Women in Wikipedia? The author highlighted two studies that found that men contribute significantly more to online discussion. It isn't that women don't have ideas and/or facts to share with others, but rather that the environment's tone tends to drive women away. If considering developing a social media based ... Read More »
Commentary
Perception of Relevance and Applicability Drives out Resistance
Earlier this year, Clive Shepherd noted in a blog posting that all learning and development materials, even those deployed for regulatory or compliance purposes, have to make a case for relevance in order to achieve higher engagement by employees. This perspective — certainly not a new one — should be a common truth held by all learning professionals. What may not be as immediately apparent, however, is that learning design must integrate two aspects of this truth subtly into learning activities:
your colleagues and co-workers need to perceive the learning activity as relevant; and
your colleagues and co-workers need to be able ... Read More »
Commentary
Pearson on External Experts: Working with Top Gurus
At Pearson People Development, the switch from classroom training to telecourses prompted an abrupt paradigm shift. With the right content and process, they realized that people were able to learn just as well from a distance as they could in person, and maybe even better because they could attend more learning events at no cost and with a significantly reduced time commitment. From this shift in thinking came the goal of restructuring Pearson Learning in order to maximize the effectiveness of distance learning environments and experience. Part of this restructuring included the addition of a dynamic book club that featured ... Watch Video »
