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Case Study
Tata Consultancy Services (TCS) Case Study: Using Technology to Accelerate Information Flow 
Tata Consultancy Services (TCS) is a leading player in the IT services and consulting space, with 180,000 employees worldwide. The business involves developing, supporting and maintaining software applications from multiple centers across the globe with geographically distributed teams. Being in a knowledge intensive industry, employees need to be at the cutting edge of technology and business to be effective in delivering results that will enable the company to continue to grow. The size and spread of the organization, the extremely demanding and dynamic nature of business, and increasing statutory and compliance requirements pose multiple challenges to meeting the learning ... Read More »
Case Study
The Boeing Company Case Study: Measuring Improvements in Online Learning
In 2011, The Boeing Company invested over eight million hours in training its 170,000 employees, with an increasing percentage of classes being delivered online. In fact, online classes now account for over 40% of courses offered at Boeing. The challenge faced by the Learning, Training and Development (LTD) organization was the development of an evidence-based design methodology for creating effective online learning experiences based on learning science principles and standardized development processes. The approach involved analyzing, experimenting, and evaluating existing online courses to understand how to improve them.
A team was formed consisting of training professionals from the Boeing ... Read More »
Case Study
AT&T Case Study: Developing Leaders Virtually
Overview
AT&T is, by revenue, the largest communications holding company in the world. The company has had to make many changes over the years, reflecting advances in technology and communications, government policies regulating the telecommunications industry, mergers and acquisitions, and the rise of the global economy. The company's most recent merger occurred in 2006 between AT&T and BellSouth and the consolidated ownership of Cingular Wireless and YP.COM. The promise of that merger was that the integration of products, capabilities, networks, and operations into something the senior executives called One AT&T, which would deliver a unique ... Read More »
Research Brief
Analyst Inquiry: Thinking Through a Localization Strategy on Required Courses
Cultural differences manifest themselves in a variety of ways — communication, negotiation, decision-making, teaching and learning, among others. Multinational companies have been addressing these differences through localizing content, which is to say finding ways to approximate the concept in local terms. Over the past few years, localization has felt the burden of great recession budget cuts. As organizations emerge from these tight budgets, many of the plans that had been tabled now require a fresh look and a business case to justify action.
In a recent analyst inquiry, a global energy organization asked about best practices with respect to how different ... Read More »
Research Brief
The Business Case for Creating a Corporate University
This paper sets forth the business case for creating a corporate university, based on the premise that corporate universities are the current best practice for systematically building human capital – a key capability for adaptive, innovative, knowledge-based organizations. The term “corporate university” is most prevalent in the United States, Western Europe and Japan, but whether it is called an academy, institute, or center for excellence, the feature that distinguishes it remains the same: the alignment of key learning programs so they actively support the strategic interests of the business.
Corporate universities offer a curriculum designed to support major change initiatives, serve to align staff development with business goals and improve the ROI associated with training investments. Corporate universities help create the conditions for strategic agility and innovation in a knowledge economy. Successful corporate universities have executive support and oversight to assure corporate goals and training align; appropriate technologies to assure and measure transfer and retention of knowledge and skills; and a well documented organizational plan for execution. Companies with efficient and effective corporate universities show measurable improvements to the bottom line in shareholder return, productivity, and customer satisfaction. Read More »
Research Brief
A Momentary Stay Against Confusion: mobile devices, Flash, HTML5, and Adobe Edge
Updated Friday, August 19, 2011, on breaking news of end of webOS.
Many learning and development professionals have been struggling to keep up with the uncertainty inherent in the emerging standards, evolving devices and tablets, and the resulting possibilities for on-the-go learning and development experiences. Over the course of the past year, CorpU researchers have offered, from time to time, a few suggestions, as we have been monitoring the issues of delivering video to mobile devices, observing the struggles with distributing learning materials to mobile devices and tablets using Flash and HTML5, and identifying adjustments to an organization's mobile ... Read More »
Research Brief
Have You Thought about Your Mobile Learning Strategy? Considerations for Using Tablets for Learning
Updated, Mon Aug 15.
A common question we hear from learning organizations is whether or not they should pursue the use of tablets in their mobile learning strategy. The amount of change in the tablet market has been a moving target, making plans and strategy difficult, to say the least. For those who need to gain understanding about tablets as a mobile learning strategy, there are certain things to consider before diving in. Below are some questions and answers that might help you make a decision regarding the use of tablets for learning.
What are the Benefits of Using Tablets ... Read More »
Research Brief
Working Toward a Business Case for Social Learning
Results from a recent survey of the Corporate University Xchange Social Learning Executive Council indicate that most companies are still finding their way in their social learning journey, and are not quite at the point of having a solid business case. 33 learning leaders — either Chief Learning Officers or Directors of Learning Technologies (or their equivalent) — participated in this study. These learning leaders have a great interest in social learning, and they participate in monthly meetings and an online community site focused on the design, implementation, and measurement of social learning.
Early Adopters, Fast Followers, and Everyone Else
Establishing the ... Read More »
Research Brief
Transcription, Captioning, and Localization: Tools and Partners to Consider for Video
As more companies look to unleash video initiatives across the workforce, the challenges faced include getting a good transcription of the text that was spoken during the video, associating the transcription with the video frames so that someone could read along, and translating these transcripts to the local languages needed. Here were the four questions asked in the past two months that we're gathering into a short synopsis of what's out there and what's changed since CorpU last covered accessibility and localization in learning programs:
Are there any online services that provide machine transcriptions of video files ... Read More »
Commentary
JetBlue on Knowledge Transfer: "Knowledge Doesn't Line up with Organizational Charts"
It would certainly make life easier for learning leaders if the knowledge found within a company lined up neatly with the organizational chart. As Murry Christensen, Director of Learning Technologies at jetBlue points out so astutely in the video clip below, the reality is that it does not, and that forces learning leaders to be more creative in how to access knowledge for the benefit of the company. Technology in the form of collaboration platforms now offers one solution, helping the workforce find the information and experts necessary to achieve performance goals. Exercising the ability to identify expertise within the ... Watch Video »
Case Study
CA on Informal Learning: Providing a Sandbox Where People Can Learn
Informal learning — learning that takes place outside of the formally designed classes and e-learning curriculum that traditionally makes up formal learning methods — no longer needs to exist outside of the influence of learning & development. With today's technology, particularly those with Web 2.0 features, it is possible for learning professionals to create an environment in which people can move their informal learning from the break room to the chat room. And, in so doing, the learning organization can observe, track, and measure informal learning activities as never before. Having received industry recognition for creating such an environment, CA Technologies ... Watch Video »
Case Study
MillerCoors on Social Learning: "This is a Brand New Ballgame"
The Problem
When MillerCoors decided it was time to replace a legacy software application used to track sales volume among distributors, a three person learning design team in MillerCoors University was faced with reaching and teaching more than 1,200 members of the sales group on the chosen replacement application as quickly as possible. The team knew that teaching new software in a classroom is often expensive and yields less than desirable results, particularly with software training. They also knew the range of ages in the sales force meant they would need to address a variety of learning styles as ... Watch Video »
