Continued Business Success
With a new and improved learning program in place, several tangible business results have been realized. First and foremost, since Mars University was instituted, the company has seen a significant increase in profitability as measured through ROTA. Improvements in customer service and employee engagement, as measured through the Gallup Q12® Engagement Survey, have been documented as well, particularly with regard to the effectiveness of line managers. Mars managers are able to motivate and engage their teams more effectively due to the improved training.
The Lean Operating Systems College, tasked with teaching lean business practices, has had particular success. As a result of the college’s curriculum, deployment of lean tools throughout the business have delivered over $300 million in savings.
While nothing is ever certain in business, a solid learning initiative, a strong human capital team and continuous learning are strengthening Mars’ outlook for future growth. The company is likely to continue to maximize its most valuable asset – its people.
