CASE STUDY:
P&G Improves Coaching — By Listening
About the Authors
Lisa Owens is a Georgia Tech Chemical Engineer (1977) with a Masters in Education (University of Cincinnati, 1996). She was an R&D products researcher in the late 1980s, giving her first-hand knowledge of the R&D organization, its culture and its people. Later, she moved to Human Resources as Instructional Designer for P&G’s Global Learning organization. As the HR ID, Lisa was called upon to be a consultant on the RDU task force and later asked to be R&D University’s Dean of Operations & Learning Sciences. She has presented at several training conferences, including Corporate University 2005 (Orlando). Her article “Executive Guide for Becoming a Leader-Trainer” was published in the November 2005 edition of Leadership Excellence.
Edward Klein Edward Klein is a Professor of Psychology and Psychiatry at the University of Cincinnati and a faculty member of the Cincinnati Psychoanalytic Institute. He was a Visiting Professor at the Yale School of Management for two years and an Associate Professor in the Yale Psychiatry Department. He co-authored The Seasons of a Man’s Life and co-edited The Psychodynamics of Leadership (1998), Organizational Consultation in a Changing Workplace (2000) and Relatedness in a Global Economy (2006). He has been an organizational consultant and an executive coach for over two decades.edward.klein@uc.edu
About Procter & Gamble (NYSE: PG) Three billion times a day, P&G brands touch the lives of people around the world. The company has one of the strongest portfolios of trusted, quality, leadership brands, including Pampers ®, Tide®, Ariel®, Always®, Whisper®, Pantene®, Mach3®. Bounty®, Dawn®, Pringles®, Folgers®, Charmin®, Downy®, Lenor®, Iams®, Crest®, Oral-B®, Actonel®, Duracell®, Olay®, Head & Shoulders®, Wella, Gillette®, and Braun. The P&G community consists of almost 140,000 employees working in over 80 countries worldwide. www.pg.com
About the University of Cincinnati The University of Cincinnati, in Cincinnati, Ohio, is an urban, public, research university founded in 1819. UC offers students a balance of educational excellence and real-world experience. UC has been the source of many discoveries creating positive change for society, including, the first antihistamine, co-op education, the first electronic organ, the Golden Gate Bridge designer and the oral polio vaccine. UC graduates 5000 students annually, adding to the more than 200,000 living alumni around the world.
About Corporate University Xchange, Inc.
Corporate University Xchange (CUX) is the leading provider of corporate university research, benchmarking, and advisory services for helping organizations transform corporate learning. Founded in 1997, the aim of CUX research and services is to maximize corporate investments in training and development to deliver improved business results. The company’s benchmarking studies and annual awards programs set the standards for the learning industry. For information, please visit CUX on the web at www.corpu.com
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