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Customer Service Training

These organizations offer specific programs meant to help address the skills, behaviors, and competencies needed for all of your company's touchpoints with customers.

There are elements of customer service training that are universal, and learning organizations can benefit from working with vendor partners to train customer-facing employees. Care must be taken, however, to be sure that the training partner understands the way that the company wants these employees to respond to customers, and the learning organization has to be prepared to handle the company-specific aspects of product and service offerings through additional internal offerings.

CorpU 12 Dimensions of Learning Excellence: Execute ImageCustomer service training fits within the Program Design and Delivery dimension of the Execute quadrant of the CorpU 12 Dimensions of Learning Excellence.












Research Related to Customer Service Training

Comcast Case Study: Technology as an Enabler for a Company-wide New Hire Experience Members Only

28 Oct 2010  |  Marcia Dresner
Early returns are extremely positive for Comcast's redesigned New Hire Experience. Developed to provide a consistent experience for all new call center employees, this facilitated learning experience speeds time to ... Read More >