Founded in 2002, 3di Information Solutions is a supplier of technical authoring, translation, and localization services. 3di helps companies design, develop, and deliver highly effective localized technical documentation including online help, user guides, technical manuals, training guides, software interface, web portals, and e-learning materials. The core team assembles and manages appropriately skilled teams to carry out documentation, translation, or localization projects for a range of clients, including Alfresco, the Environment Agency, ESI, Henderson Global Investors Limited, Nomura, Roche Diagnostics, SHL, Deutsche Bank, Diners Club, Donovan Data Systems, Epson, HSBC Investments, Huntleigh Healthcare, IBM, Intec, KCI, Learning Tree International and Leatherhead Food International among others. Headquartered in Woking, Surrey, UK the company manages projects throughout the UK and Ireland, and has regional offices covering Southern England, The Midlands, Northern England, Scotland and Ireland. 3di has more than 40 employees.

Technical Authoring

3di provides practical technical writing solutions to the organizations. The company supplies technical authoring solutions to suit any need such as a project-managed technical author service or the supply of contract technical authors. 3di helps in delivering the following:

• User guides
• Maintenance manuals
• Installation manuals
• Training manuals
• Operating procedures
• On-line help files
• Marketing literature
• Technical catalogues
• Bids, proposals and reports

 Information Design

3di provides information design development and management for enhanced information presence and real business benefits. The company uses the idea of an information model for to serve its customers efficiently. This model represents the communication and authoring challenges and illustrates how they can best be solved. A good model helps in delivering the following benefits:

• Quicker and easier for information owners to contribute
• Less duplication and wasted effort
• Easier to reuse good information
• Quicker for readers to find what they need
• Easier to demonstrate compliance to regulations
• Consistency of style throughout the organization
• Easier and faster to publish
• Quicker and Cheaper translation.

 Localization

3di helps in managing the localization and re-engineering of software products, websites, web hosted e-learning content, courseware, interactive and audio content. The company also provides scalable localization testing for software and web applications using state-of-the-art test automation tools and a consultancy service to accelerate multilingual product releases.

3di’s translation and localization services help organizations to:

• Expand into new markets
• Adhere to regulatory or compliance legislation at a global level
• Increase international market share by improving the customer or user experience
• Improve service quality whilst reducing support costs

 Translation

3di helps in providing effective information to international customers by managing the translation of the information used to support the products, processes and services. Typical technical translation projects undertaken by 3di include:

• Technical manuals and guides
• Software user guides
• Websites & Intranets
• Hardware/medical device manuals
• EU regulatory information
• Compliance documentation
• White papers and sales information
• Process and procedural documents
• Marketing literature

• The company is an IMI Inc. authorized Consultancy Partner for the Information Mapping methodology since 2002.
• The company’s quality management system has been certified to the ISO 9001:2000 standard since 2003.
• 3di’s management practices have been certified to the Investor in People standard since 2004.
• Company has been a Certified Training and Consultancy Partner of Alchemy Software Development Ltd for the Catalyst Localization Framework since 2005.
• Member of the Localization Industry Standards Association since 2006
• 3di is a Business Affiliate of the Institute of Scientific and Technical Communicators.
• All staff in the Technical Communication team is Member of the Institute of Scientific and Technical Communicators.