Founded in 1990 by Ronna Caras, Caras Training is a team of trainers who assess, design, develop, deliver and implement training programs for companies. Caras offers training programs for retail salespeople, for service and technical staff, and for newly promoted supervisors, team leaders and managers. The company delivers training program in Interactive Instructor Led Workshops, Computer-Based Self-Paced Lessons and Web-Based Programs formats. The company is headquartered in Newburyport, MA and has around 50 employees.

Caras Call Center Training 

Caras Call Center Training Solutions help staff at all levels with simple and complex skills including:

• Control of Tone so that the right impression and the best outcome is achieved no matter who the call is with or what the call about.
• Proper Word Choices that enhance relationships and make conversation easier.
• Call Flow Management so talk time is brief, powerful and thorough.
• Identification of Root Cause to make sure staff solves the right problems.
• Presentation of Company Policies and Products as Solutions so customers feel helped and satisfied.
• First Call Resolution which keeps your operational costs as low as is possible and increases customer satisfaction at the same time.
• Disarming and De-Fusing Difficult People & Situations so the job of front-line representatives gets a lot easier.

Retail Training

Caras provides proven retail training solutions and coaching tools highly customized so that your staff demonstrates EPC: Enthusiasm, Product Knowledge and Confidence. Retail Training topics include:

• Connecting with all types of customers so they feel welcomed by enthusiastic, caring professionals
• Consulting to match your products to customers needs so they buy today and come back for more
• Completing transactions graciously giving more than was expected
• Managing multiple customer situations including browsers, buyers and phone callers so everyone feels helped

Custom eLearning

Caras’ Custom eLearning Programs make learning fun, interactive and memorable. It includes:

• Plenty of skill practice using case studies right from your real world. This ensures learners can apply what they experienced to their life at work right away.
• Your content or ours blended to make highly effective use of learner time and your budget.
• Imagery and graphics that make your business environment come alive so learners get and stay immersed in the lesson.
• Testing that lets Management know what has been accomplished.
• Follow-up quizzes, games and contests to reinforce the learning in the weeks and months after the custom eLearning program has been completed.