Founded in 2001, Lithium provides Social CRM solutions to power enterprise customer networks. Working with market leaders such as Best Buy, Sony, AT&T, Research In Motion Limited, Univision, and PayPal, Lithium is delivering the next generation of customer relationships by unlocking the value of the social customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company's behalf. Lithium's platform is proven in high-volume, growth environments and provides the security, analytics, APIs, and multi-language support that enterprises demand. Headquartered in Emeryville, CA, Lithium has other offices in San Francisco, CA, London, UK, and Zurich, Switzerland. The company has more than 150 employees.

Lithium Social Customer Suite

The Lithium Social Customer Suite is a set of social apps that allows listening, engaging, and acting on customers' conversations, practicing better social CRM.

Lithium Community Platform

Lithium Community Platform helps companies to identify, motivate, and empower online and mobile social customers wherever they are, turning people into buyers, buyers into brand advocates, and scaling their voices for the benefit of both customers and companies.

Lithium Social Media Monitoring

Lithium Social Media Monitoring separates the signal from the noise, tells what social customers care about, and gives insight into their opinions. It reveals where they congregate and tells who’s the most passionate. Lithium Social Media Monitoring finds innovative ideas for product fixes, new features, and service enhancements, and allows sharing them across the entire organization for everyone to benefit from social customers’ insights.

Lithium Customer Intelligence Centre

The Lithium Customer Intelligence Center turns customer conversations and behavioral data across customer network into business advantage. It delivers precise details about social customer behavior and hones in on the needs and insights of your strongest advocates so as to keep them excited and engaged.

• Lithium has been named as a Leader in Gartner’s Magic Quadrant for Social CRM and Externally Facing Social Software.
• Lithium has been positioned by Forrester Research as a leader in the The Forrester Wave Community Platforms, Q4 2010 report.
• Lithium is awarded as “A Recognized Innovator” by the Technology Services Industry Association (TSIA)