Founded in 1976, Omega offers consulting, performance improvement, and coaching solutions to credit and sales personnel across all department and levels, from senior leadership to frontline employees. Omega also provides training in commercial credit lending, consumer credit, global cash flow, and risk analysis to outbound sales, prospecting, and small business relationships. Omega Performance has provided training to more than two million people in over 2,500 major global financial services organizations. Headquartered in Charlotte, North Carolina, US, Omega has more than 250 employees. 

Commercial Credit Solutions

Commercial Credit Solutions help lenders and all others involved with sourcing and managing credit relationships develop the skills to grow a profitable, lower-risk business loan portfolio, increase lending efficiency, improve loan quality, reduce risk by identifying and projecting the underlying drivers of cash flow and strengthen relationships with business customers through an understanding of their credit needs and solutions.

Consumer Credit Solutions

Consumer Credit Solutions help branch managers, relationship managers, lenders, and loan interviewers develop the knowledge to boost loan volume, generate increased interest income, and improve close ratios, improve credit quality and productivity.

Commercial Sales Effectiveness Solutions

Frontline Solutions enable frontline staff to create customer experiences grounded in needs-based sales and service, communicate with customers and deepen the relationships.

Small Business Solutions deliver strategies and techniques to help commercial relationship managers serve the needs of small business clients.

Coaching Solutions equip managers with the tools and techniques needed to improve, focus, and sustain the new skills of their people to drive results. Through coaching, managers help staff identify and close performance gaps, create and execute definitive action plans, and change their behavior for long-term performance improvement.

Consumer Sales Effectiveness Solutions

Executive Management Solutions help senior executives to make critical decisions and drive the sales and service culture across the enterprise, adapt to changing business conditions and implement change, develop management and leadership practices and establish accountability.

Sales Management Solutions give managers at all levels the tools, strategies, and skills they need to elicit the best possible performances across teams by aligning people and activities to established goals, applying key leadership competencies for increasing motivation, developing collaborative coaching techniques and enhancing negotiating skills in sales.

Frontline Solutions equip staff members with the skills to deliver on organization's brand promise and ensure predictable sales and service results.

Performance's solutions for Operational Support Units give service providers the skills to work productively, to ensure a consistent customer experience and to deliver on organization’s brand promise.

Product Mastery

The Product Mastery Solution Set utilizes Omega’s revolutionary product mastery learning techniques to sharpen employees’ product knowledge and boost their confidence when engaging with customers thereby capturing more sales opportunities, cross-selling products and services and retaining customers.