Established in Denver, Colorado in 1982, Technical Information Associates provides documentation, training and online learning programs services. The company provides the documentation services necessary to assist individual employees in using a software program, following safety regulations, performing business procedures, or operating equipment. Technical Information Associates also offers train-the-trainer sessions to prepare trainers for successful delivery. The company helps clients evaluate content development processes, information and learning management software, documentation and training formats, and deployment media.  Sample projects developed include developing Texaco’s Standard Operating Procedures and training for Environmental Health and Safety programs and developing the National Multiple Sclerosis Society’s intranet for the purpose of converting its paper-based medical referral program to an online content management and learning resource center for staff and volunteers. The company delivered a v-ILT (virtual instructor-led) training program for technical sales representatives and field engineers supporting Avaya’s newest release of telecom products. Recently, TIA also developed a corporate wide training program for sales, procurement, financials, and manufacturing for UCAR’s global implementation of an ERP system.

End User Training

Technical Information Associates develops training programs in the following formats:

• Instructor-led Training - Classroom materials with Instructor Guide, Student workbooks, demos and exercises, good for complex content.

• Web-based Training - Self-contained online training for linear content. Good for navigation and annual compliance.

• Simulations - View movie-like transactions and practice a job-related interaction in a simulated system environment, such as with UPK.

Organizational Change Management

Technical Information Associates change management efforts aims to define and achieve performance metrics targets, for ensuring Return on Investment (ROI), and mapping to quality or industry benchmarks. Services include:

• Best Practices/Software Selection
• Custom Business Process Design
• Change Management & Communication

Technical Information Associates’ other services includes Custom Documentation and Needs Analysis.