LEARNING CULTURES DIFFERENTIATE SUCCESS

Lessons from Employee Opinion Surveys

Many executives today are anxious to develop “learning cultures” within their organizations and to use them to retain top talent. Talk centers on formal training programs and building corporate universities, both of which are integral to creating learning cultures and retaining employees. However, as Paul Kulesa states in his article Learning Cultures Differentiate Success: Lessons from Employee Opinion Surveys, the best companies do not stop there.

From the annual Towers Perrin-ISR study on employee opinion surveys from companies that exceed the performance of their contemporaries, there are other factors that influence employee retention. One factor is providing an ongoing learning culture that provides top employees with the skills they need to prepare for work assignments and to be promoted. In addition, having a successful performance management system that provides employees with performance-focused feedback, which not only encourages employees to perform at their highest level, but also contributes to the ongoing learning culture as well.

Furthermore, by analyzing these surveys using business drivers – such as customer service, efficiency, quality, image and innovation – companies promote the development of essential skills to continue an employee’s growth, thus contributing to an ongoing learning culture.

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