Finding Solutions to Unstructured Business Problems

The Best Way to the Right Answers

As a manager, you do a lot of problem solving. Some problems have clear answers. Most of the problems you face, however, are unstructured. They are unpredictable, have several criteria to consider, and have multiple right answers. How can you deal with these kinds of problems effectively?

In this Leaning Sprint, you will apply a six-step process for resolving unstructured business problems, developed and tested by expert researchers and faculty at IESE, a top global business school.

You will examine what happens when managers conduct too little or too much analysis. You will discuss how to handle personal attitudes, opinions, and ethical questions that come into the decision-making process. You will learn to distinguish between relevant and irrelevant information. And, you will practice developing an effective action plan, once you’ve come to a decision.

By applying the six-step process to a series of simulated cases and a problem that you are currently facing, while getting feedback from experts and peers, you will develop stronger decision-making capabilities to achieve better results.